FAQ

1. How long does delivery take in Pakistan?

At Click & Ship, orders are processed within 1–3 business days. Delivery usually takes 3–7 business days depending on your city and product availability. You’ll receive tracking details once your order has been shipped.

2. Do you deliver all over Pakistan?

Yes! We deliver nationwide, including major cities and smaller towns across Pakistan.

3. How can I track my order?

Once your order is dispatched, we’ll send you a tracking number via email or SMS so you can follow your package until it arrives at your doorstep.

4. What payment methods do you accept?

We offer:

• Cash on Delivery (COD)

• Debit/Credit Cards

• Online bank transfers (where available)

You can choose your preferred option at checkout.

5. Can I cancel or change my order?

Yes, you can request changes or cancellations within 12 hours of placing your order. Contact our support team as soon as possible for assistance.

6. What is your return policy?

We offer a 7-day return policy for eligible items. If you’re not satisfied, you can request a return or exchange, provided the item is unused and in its original condition.

7. What if I receive a damaged or wrong item?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund as quickly as possible.

8. Is shopping on Click & Ship safe?

Absolutely. We use secure checkout systems and encrypted payment gateways to ensure your personal information is protected.

9. How can I contact customer support?

You can reach us through:

• Our Contact Us page

• Email support

• Social media pages

We aim to respond within 24 hours.